Considering Adoption? Discover the Warm, Personal Support Families Trust From Day One.

At Family Adoption Links, we’re thrilled to share some fantastic news our enquiry service has been praised for being both supportive and compassionate.

Recently, we were recognised for delivering an outstanding experience to prospective adopters through an independent mystery-shopping exercise, part of Adoption England’s National Recruitment Strategy.

The mystery shopping programme assessed adoption agencies across England, evaluating how effectively they support people taking their first steps towards adoption.

We’re delighted to say that the feedback was overwhelmingly positive. Mystery shoppers described their conversations with us as warm, empathetic, reassuring, and informative. The report highlighted our team’s dedication to supporting prospective adopters and keeping children’s needs at the heart of everything we do.

So, what does this mean if you’re thinking about adoption? The report concluded that our service is highly empathetic and informative, helping you feel reassured, supported, and confident to take your next steps.

We were proud to receive an impressive average recommendation score of 9 out of 10, a reflection of how seriously we take your journey.

Feedback  from mystery shoppers included:

“Isabel answered my concerns with empathy and reassurance, helping to normalise them and explaining the agency’s holistic approach.”

“Jenny was really professional and genuine, putting my mind at ease and reassuring me about solo adoption.”

“The agency worker clearly cared about both me and the children and made me feel encouraged to move forward.”

The report particularly recognised the caring and professional approach demonstrated during enquiries, noting that conversations felt personal and supportive rather than transactional. Staff took time to understand each caller’s circumstances and provided clear, practical guidance throughout the discussion.

The overall findings demonstrate the Family Adoption Links team’s dedication to providing a welcoming and encouraging first experience for people considering adoption.

If you’re considering adoption, we’d love to talk to you. Wherever you are on your journey, you can count on us for expert advice, honest information, and ongoing support right from the very first conversation.

Why not get in touch and see how we can help you take the next step?